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Workforce Innovation and Opportunity Act One Stop Operator RFP

Chenango, Delaware & Otsego Counties Workforce Development Board, Inc. (WDB) Request for Proposals

Workforce Innovation and Opportunity Act One Stop Operator

The One Stop Operator will be integral in supporting the system and coordinating these services.

The mandated partners include:

• WIOA Title I: Chenango, Delaware & Otsego Counties Workforce Development Board, Inc.

• WIOA Title II: NYS Department of Education • WIOA Title III/TAA/Unemployment Compensation/Wagner Peyser: NYS Department of Labor

• WIOA Title IV: Rehabilitation Act, NYS Commission for the Blind and ACCES-VR • Title V: Associates for Training & Development, Inc.

• CTE-Perkins: DCMO BOCES • CSBG: Opportunities for Chenango, Inc., Delaware Opportunities, Inc. & Opportunities for Otsego, Inc.

• Temporary Assistance to Needy Families: Chenango County Department of Social Services, Delaware County Department of Social Services & Otsego County Department of Social Services

• Job Corps: Oneonta Job Corps Center

Role of the One Stop Operator: The One Stop Operator (“Operator”), in a consultant role, will play a critical role in supporting the local workforce system to coordinate its diverse partners to achieve its service delivery vision and reach its ‘to be defined’ performance goals. Specifically, the Operator will:

  • Convene up to four meetings per year of mandated partners to support the Memorandum of Understanding (MOU) implementation. The Operator will develop meeting agendas, (in conjunction with WDB staff), meeting activities, facilitate meetings, and provide meeting notes.
  • Additionally, in conjunction with staff from WDB the Operator will develop an appropriate mechanism to semi-annually report on the progress and performance of the partnerships across the system to the Workforce Development Board.
  • Support WDB in developing benchmarks to measure a baseline of “system performance”, e.g. customer service, system flow, etc. In future years, the expectation is that the Operator will make recommendations for continuous improvement based on this data.


Proposals submitted in response to this RFP must be received as a solitary PDF document no later than 12:00 p.m. (Noon) on June 26, 2020, via mail or email (subject line to read “One Stop Operator Proposal for CDO WDB”) to Alice Savino at All proposals should be addressed to:

Alice Savino, Executive Director

Workforce Development Board

209 Elizabeth St., 3rd floor

Utica, New York 13501

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